Incorrect delivery and Demaged orders

If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. We will either refund you or send replacements as quickly as possible.

Change of preferences

The customer will have the right to return goods if they are not happy with their selection.  The customer can return the goods to our main distribution hours at  45 St Mary's Road, London, W5 5RG als the customers will be responsible for arranging transport and insurance of goods. This must be done within 7 days of receiving the order. Refunds will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded.

Excess orders

We will refund any tiles in their original boxes within 30 days of the date of delivery. The customer will be responsible for arranging the return of the goods to: Global Reach Construction  LTD, 45 St Mary's Road, London, W5 5RG. The refund will be processed within 7 working days following our receipt of the return.

 

 

For any returns, a returns form can be obtained from our customer service team by calling on 02085494949